IMPORTANT!!! Due to bad weather, some shipments to North American and European countries can not be guaranteed in time for Christmas!
Design Office: No 20, Alley 307, Giang Vo street, Cat Linh ward, Dong Da district, Hanoi, Vietnam
US Office: 11923 NE Sumner St, STE 927342, Portland, OR 97250, United States.
EU Office: Lingnerstrasse 01, 39114 Magdeburg, Germany
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected.
Under the influence of the coronavirus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended.
Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected.
In the difficult air transportation conditions, we are still trying our best to find reliable airlines for our customers, contact the local customs to shorten clearance time. Please give us some more time.
We do! We ship to over 200 countries worldwide. Just to name a few countries that we ship to, we ship to the United Kingdom (UK), Canada (CAN), Australia (AU), amongst a ton of other countries! To see which countries we ship to, place an item in your cart, click the “view cart” button that will appear, and then select the corresponding country. You may be prompted to enter you postal code for more accurate rates. Note: We display all shipping options for each country. After you’ve selected your country, you will see all options available for your area.
The shipping options (in the chart below) will have duties and taxes already included up front. This means that you won’t have to pay the courier directly when the packages arrive.
Orders from our store typically take 3 to 5 business days of processing time* depending on the product type and our current volume.
Shipping time for order:
| Shipping method | Delivered by | Shipping time (USA) |
| Standard Shipping | FedEx/UPS | 5 ~ 15 business days |
* Important Notes
* What is item processing time?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product’s quality prior to shipment. The processing time varies depending on the specific product with the average processing time of approximately 3-5 business days; However, it can also be affected by the item’s stock status. If your order includes hot items experiencing stock availability issues, the order can take between 5-10 business days to process.
